Privacy Policy

We're not selling your data or doing anything shady. Here's what we actually do with it:

• Service Delivery: Schedule appointments, perform diagnostics, order parts, and complete repairs on your vehicle.
• Communication: Send appointment reminders, service updates, invoices, and answer your questions.
• Maintenance Reminders: Let you know when it's time for an oil change, inspection, or other preventive maintenance based on your service history.
• Business Operations: Process payments, maintain records for warranty purposes, and comply with legal requirements.
• Website Improvements: Analyze traffic patterns to make our site easier to use and more helpful.
• Marketing (with your permission): Send occasional updates about special offers or new services. You can opt out anytime - no hard feelings.

We're pretty protective of your info. We won't sell or rent your personal data to anyone. Period.

However, we might share it in these specific situations:

• Service Providers: Parts suppliers, diagnostic software companies, payment processors - basically folks who help us do our job. They're bound by confidentiality agreements.
• Legal Requirements: If the law says we gotta share something (like a court order or government request), we'll comply.
• Business Transfers: If we ever sell the business or merge with another shop, your records would transfer to maintain service continuity.
• With Your Consent: If you specifically ask us to share info (like sending service records to another mechanic), we'll do that.

We don't share your data with social media platforms or advertising networks for targeted ads. That's just not our style.

We take security seriously - just like we take precision tuning seriously. Here's what we do to protect your data:

• Encrypted Connections: Our website uses SSL encryption (that little padlock in your browser). Keeps data secure during transmission.
• Secure Storage: Customer databases are password-protected and regularly backed up.
• Limited Access: Only staff who need access to do their jobs can view customer information.
• Payment Security: We use PCI-compliant payment processors. Card data doesn't sit on our local systems.
• Regular Updates: We keep our software and systems up to date with the latest security patches.

That said, no system is 100% bulletproof. We do our best, but can't guarantee absolute security. If there's ever a breach affecting your data, we'll let you know ASAP.

Yeah, we use cookies - but the digital kind, not the chocolate chip kind (though we wish).

What are cookies? Small text files stored on your device that help websites remember you and how you use them.

What we use them for:

• Essential Cookies: Keep you logged in, remember your appointment details while you're booking.
• Analytics Cookies: Help us understand which pages people visit, how long they stay, where they click. We use Google Analytics for this.
• Preference Cookies: Remember your settings and preferences.

You can disable cookies in your browser settings, but heads up - some parts of the site might not work as smoothly.

It's your data, and you've got rights. Here in Canada, you can:

• Access Your Info: Ask us what personal data we have on file for you. We'll provide it within a reasonable timeframe.
• Correct Mistakes: If something's wrong or outdated, let us know and we'll fix it.
• Request Deletion: Want us to delete your data? We'll do it, except for stuff we legally have to keep (like tax records or warranty documentation).
• Opt Out of Marketing: Don't wanna hear from us unless it's about your service? Just click unsubscribe on any email or tell us directly.
• Withdraw Consent: If you gave permission for something and changed your mind, you can take it back.

To exercise any of these rights, just shoot us an email at service@halrioncitadel.info or give us a call at (604) 755-8923.

We don't keep your data forever - just as long as we need it:

• Active Customers: We keep your service history and contact info for as long as you're bringing your vehicle to us. Super helpful for tracking maintenance patterns.
• Inactive Customers: If we haven't seen you in a while (typically 7 years), we'll archive or delete non-essential data.
• Financial Records: Tax laws require us to keep invoices and payment records for at least 7 years.
• Warranty Documentation: Kept for the duration of any warranty period plus a reasonable time after.

Once data's no longer needed, we securely delete or anonymize it.

Our website might have links to other sites - like parts manufacturers, diagnostic tool companies, or industry resources. Once you click those links, you're on their turf.

We're not responsible for their privacy practices. Always check out their privacy policies before sharing any personal info. Stay safe out there!

Our services are for adults with vehicles. We don't knowingly collect information from anyone under 18. If we find out we accidentally collected info from a minor, we'll delete it right away. If you're a parent and think your kid's info ended up with us somehow, let us know immediately.

We might update this privacy policy from time to time - maybe laws change, we add new services, or we find better ways to protect your data.

When we make significant changes, we'll post the updated policy here and change the "Last Updated" date at the top. If it's a major change, we might send you an email notification too.

It's worth checking back here occasionally, especially if you haven't in a while.

Got questions, concerns, or requests about this privacy policy or how we handle your data? We're here to help.

We'll get back to you within 1-2 business days. Thanks for trusting us with your vehicle and your personal information!